法律声明

Vendor: Nozominew Inc.
Representative: Yunfeng Jiang
Location: The Front, 2F, Room 2-2, 2-17-6 Jiyugaoka, Meguro-ku, Tokyo, 152-0035, Japan
Phone Number: +81 3-6388-1667
Email Address: info@nozominew.com
Pricing: Displayed excluding tax
Additional Charges: Consumption tax
Payment Methods and Timing: Credit card, PayPal, bank transfer
Delivery Time: Orders are shipped within 3 business days of order confirmation.
Shipping Method: Domestic: Yu-Pack, Sagawa Express, Yamato Transport
International: EMS, FedEx, SF Express

Return and Exchange Policy:

We do not accept returns for reasons such as "not as expected" or "not liked." Products purchased through our service can only be returned if they are defective or if the incorrect item was delivered. Please review all information provided on the product page before purchasing. For any concerns, kindly inquire before purchase, as returns or exchanges due to reasons mentioned on the product page are not accepted after purchase.

Cases Eligible for Return or Exchange:

  • Products with significant discrepancies from their listed specifications (excluding wrinkles or deformation from processing, shipping, or storage).
  • Receiving an item different from the order confirmation email.

Note: We will cover the return shipping cost for eligible returns or exchanges.

Cases Not Eligible for Return or Exchange:

  • Items received more than two days prior.
  • Products marked as "non-returnable" on the sales page.
  • Loss of the delivery note.
  • Returns or exchanges due to personal reasons, such as color or size.
  • Damage or wear due to customer mishandling or use, including any signs of use.
  • Alterations to the product’s condition due to personal maintenance, such as cleaning or washing.
  • Products damaged or soiled during delivery.
  • Sale items or lucky bag items.
  • Hygiene-related items such as underwear or swimwear.
  • Loss of tags, labels, or accessories included with the product.
  • Products where packaging is part of the item and has been opened.
  • Items not ordered through this website.